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Reception Star vs Jane App

AUD usage pricing for private practice, not a CAD seat.

Comparing Jane App and Reception Star for private practice in Australia: practitioners who invoice their own clients.

How Reception Star is different

No monthly fee

You only pay when you run appointments. 97¢ per appointment. Quiet month? $0 in Reception Star fees.

One plan

Calendar, booking, intake forms, reminders, session notes (body charts when you need them), invoices, bank import, and API. No feature tiers.

No seat fee

Reception, supervisor, and bookkeeper can all sign in. No extra charge per person.

One login, multiple practices

Work across separate practices with one account. Switch without logging out.

Field-level encryption

Sensitive client fields and clinical content are encrypted before storage, not only on the disk. We hold the application keys (not end-to-end). Details on Security.

Priced in AUD

No USD billing. No exchange-rate surprises.

API and webhooks

REST API and real-time webhooks for clients, appointments, invoices, and payments. Included. No separate automation tier.

Common frustrations with Jane App

Mix of public review themes (Capterra, G2, SoftwareAdvice, 2024-2025) and structural product facts (billing currency, plan shape). Treat review lines as themes, not a census.

  • ×Billed in CAD. Australian practices pay currency conversion every month.
  • ×Balance plan capped at 20 appointments/month. Most active solos outgrow it fast.
  • ×Practice plan is CAD $79/mo for unlimited appointments (Jane pricing, Oct 2026).
  • ×Canadian billing and insurance features are not AU claiming tools, and Reception Star is not a claiming product either.
  • ×Built around a North American clinic stack more than AU private fee rhythm.

What Jane App does well

  • ●Strong product design, often praised for ease of use.
  • ●Customer support culture including onboarding help.
  • ●AI Scribe and rich charting options for clinical notes.
  • ●Solid online booking and client-facing tools.
  • ●Security programme (including SOC 2 claims on their site).

What a month actually looks like

Your weekJane AppPractice plan; SMS free*Reception Star
5 appointments/wkCAD $79/mo$19.40
15 appointments/wkCAD $79/mo$58.20
25 appointments/wkCAD $79/mo$97
40 appointments/wkCAD $79/mo$155.20

Jane Practice plan CAD $79/mo (unlimited appointments). Balance is CAD $59/mo but limited to 20 appointments/month. SMS on Practice is free where available by region (Jane pricing, Oct 2026). We show CAD as billed; AUD equivalent moves with FX. Reception Star: 97¢ per appointment, no monthly fee, no seat fee, no per-SMS fee from us (reminders sit inside the appointment fee). All prices AUD. Card processors bill separately when used.

API & automation

Jane has a developer API with webhooks (credit where it is due). Access and setup still sit on top of a CAD monthly plan. Check Jane’s current developer docs for approval and limits.

Jane App

  • ×API access is a separate developer path (application / portal), not “flip a switch” for every plan
  • ×You already pay a CAD monthly seat before automation work
  • ×Confirm webhook self-serve vs support-assisted setup in current Jane docs

Reception Star

  • ✓Full REST API: read and write clients, appointments, invoices, payments
  • ✓Real-time webhooks: get notified instantly when data changes
  • ✓Included from day one: no add-on, no credits, no separate subscription

See an example

No monthly fee. No per-SMS fee. Open a sample week with your email.

See an example

90-day refund of Reception Star fees if it is not right for you.

Not sure? That is OK. Jane App is good software. Reception Star fits practitioners who invoice their own clients: AUD usage pricing, no monthly seat.